SHIPPING & RETURNS

Processing

Each SVEY order is carefully prepared and packaged before making its way to you. Please allow 2–4 business days for your order to be processed prior to shipment.

Once your order has shipped, you’ll receive tracking information so you can follow its journey.

Shipping

We currently ship within the United States and Canada. Shipping rates and estimated delivery times are calculated at checkout based on your location and selected shipping method.

Delivery estimates begin once your order has shipped and do not include processing time. While we do our best to ensure a smooth delivery, occasional delays caused by carriers, weather, customs, or other circumstances may be outside of our control.

Final Sale

Because each piece is carefully prepared and packaged for its new home, all SVEY jewelry is considered final sale. We encourage you to take a moment to review product details and measurements before ordering to make sure you find a piece you’ll love.

Damaged or Incorrect Orders

We want your SVEY jewelry to arrive just as beautifully as intended. If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery with your order number and clear photos of the item and packaging.

Each situation will be reviewed individually, and we’ll work with you to find the best possible resolution.

Please contact us before sending any item back.

Lost or Stolen Packages

Once a package has been marked as delivered by the carrier, we cannot guarantee replacement for packages that are lost or stolen after delivery. However, if you experience an issue with your shipment, please reach out and we’ll do our best to help you navigate the next steps with the carrier.

Questions?

Have a question about your order or a piece you’re considering? Please reach out to us. We’re always happy to help.